Presenting a Counter Argument to a Mistaken Client

We’ve all heard the old quote; “the customer is always right, and in case the customer is wrong, refer to rule number one; the customer is always right!” This is a great motto and it sure helps in customer service, and it especially helps train the new customer service reps and those behind the front counter how to deal with hard to deal with people.

Nevertheless, we know that the customer is not always right, that customers are sometimes wrong. So, what do you do when a customer, a big customer who you will be giving a big presentation to comes up with an erroneous argument, or incorrect objection to your presentation?

This happens all the time, it’s not easy when presenting a counter argument to a mistaken client. If you argue with them and tell them they are wrong, and display all the facts you often make them look bad. They feel disrespected, and a person disrespected generally seeks revenge. And even if that revenge is in the mild form of saying “no” to your presentation, you still lose.

This is why I often recommend that when giving a presentation to be very careful with counter arguments. What you must do is address the concern as if it is a real concern, and one that you have heard before, and have an exact answer for. One of the best ways to do this is to tell a short quick and to the point story, or a scenario that has previously happened. Perhaps, with a different client, and explain very quickly how you solved that problem with this solution.

A solution that only your company could handle, because of your strategies, products, and services; in other words turn the false argument into a reason why the customer should accept your presentation, and offer. Please consider all this.

Presenting the iPhone 4

June 7th was the day-the fourth coming. Steve Jobs presented the iPhone 4 at WWDC (Apple Worldwide Developers Conference). When Gray Powell forgot the next generation iPhone at a bar, it seemed it did to Apple what telling kids there’s no Santa does to Christmas. Many thought the leak took part of the magic away and people wouldn’t care about the next Apple announcement.

Those people seriously underestimated Steve Jobs’ ability to get nerds everywhere all hot and bothered. And he did just that at WWDC, where he got loud cheers and confessions of love shouted at him. You’d think he was Justin Beiber talking to a group of teen girls. But we’re done with the analogies, here’s the specs.

iPhone 4 is the skinniest of them all. Jobs said iPhone 4 is 24% thinner than the predecessors and is now the thinnest smartphone. It’s not just the size making iPhone 4 a looker but also the new design. It has steel around the sides and glass on the front and back. The screen looks better with four times the pixel density. This means sharper text and brighter, clearer images.

Apple listened to some of the complaints. iPhone 4 has a longer battery life-seven hours 3G talk, six hours 3G browsing, 10 hours WiFi browsing, 10 hours video watching, 40 hours music listening and 300 hours of standby. For the mega-nerds, gyroscope has been added which makes gaming even better.

What will probably convince more people to buy iPhone 4 is the new camera system. There’s a lens in front and back, flash, tap to focus and 5x digital zoom. The pictures taken by the new iPhone really did look better than what was cellphone picture precedent. Video can now be recorded in HD and an iMovie app is available to do some serious movie editing.

Other fun apps coming to all iPhones this summer include FarmVille and Netflix. Now, with multitasking (finallllllyyyy), you can watch a movie while periodically checking on your imaginary farm. Or, listen to Pandora as you check e-mails and browse sites.

Apple’s also added iBooks for the iPhone, for those people who want to destroy their eye sight. The nice thing is iBooks is synced between iPhone, iPod and iPad automatically and for free. If you read to page 57 on your iPhone and later use the iPad, it will open to page 57. Neat.

Sorry Verizon customers, there was no announcement of an iPhone for you. Jobs talked nicely of AT&T and it seems there’s no upcoming divorce. He’s just never going to leave them for you.

AT&T customers, if your contract is up anytime in 2010 you can upgrade to iPhone 4 right away. Jobs said how nice this is of AT&T. And by nice he means, an obvious way to make sure you stay with the cell company for two more years and give them more money. Right. Nice. And it’s nice of you, Steve, to keep making awesome products we can’t afford but buy anyway. They’re all just so pretty.

When it seemed Jobs was wrapping it all up, he threw out a surprise (as usual). It’s called FaceTime and it’s pretty damn cool. Any owner of the latest iPhone can video chat with other iPhone 4 owners. Wow! Then Jobs presented a commercial of people using FaceTime. When it cut to two people signing over the iPhone to communicate, it got everyone right in the heart. Now we know we need an iPhone 4…and to learn sign language. Unfortunately, FaceTime only works over WiFi for the remainder of the year.

Pre-orders for iPhone 4 start June 15 and the mobs will surround all Apple and AT&T stores starting June 24th. iPhone 4 is available in black or white and 16 or 32 GB. It costs $199 (16 GB) and $299 (32 GB). Apple’s latest operating system, iOS 4, is available this summer for free to all iPhone owners but some nifty features like multitasking will only work on 3GS-sorry regular 3G, but you can buy a 3GS 8 GB for $99 now.

The iPhone 4 isn’t the only belle of the ball. Jobs obviously talked about the iPad as well, giving updates on its sales and happy owners. But since the iPhone 4 is a little more affordable and newer news, it’ll be all the talk at the water cooler this week.

Valentines Help When Selecting A Present For Your Man!

All to often, Valentine’s day recommendations for your fellow may turn into a daunting responsibility to dwell on, notably when to add to elements you put substantially more pressure onto yourself to come up with the one outstanding present he is going to adore. Much of the time you may perhaps find yourself stressed in relation to making the completely wrong decision, for case in point ‘What if he absolutely really does not really want what I eventually got him’, ‘What if he just pretends to like my gift simply to be agreeable?’

This gets a lot less difficult and stressful when you have got a selection of recommendations to draw from and use to brainstorm on. Having a few concepts can easily generally help make a difference and assist your own imagination to get working and additionally the ideas start to flow again. It is said that the most difficult aspect of starting with any task is the initial momentum, just as if a someone were trying to push a stationary boulder, it can assist tremendously in cases where you get a little assistance from the start, until it gets rolling at a decent rate on its very own momentum. It’s very much the same when attempting to figure out ideas and new options – you only just might need a favourable bit of assistance to be able to launch you off.

For instance, if your man is a game addict then take into account just what type of game would be near to what he appreciates in true everyday living? Perhaps he could he like war dvds? Well then find your man a conflict based video game, possibly the new Call of Duty is certainly likely to fair well. Does he appreciate vehicles? Well maybe then one of the actual forza race game titles. If you are concerned whether or not he could possibly already have it, then that’s simple, telephone up his pals, they will indeed soon enough let you know. You could even check with some of his family or house mates. They could find out for you while not giving it away as to what gift you have chosen. However exercise caution if it’s the joker of your mans group, because they could possibly try and play a prank on you instead.

Possibly your partner could be one to take a lot of time inside the washing room with his personal grooming? Well then, he is very likely to get pleasure from and not already own a good traditional shaving kit. He most likely has a highly-priced multiple blade plastic razor with the cartridge heads, together with a can of shaving gloop? Most fellas don’t realise how great proper classic double edge shaving can be and just how it turns one thing a lot of males don’t look forward to, into a genuine pleasant experience they enjoy instead.

And so as you see, there are generally a number of different things you can consider. Another tip is to look around on shopping websites to get a better idea. It just assists to get a helpful prompt into varied recommendations rather than try an pluck a unique idea out of thin air.